Terms of service

Effective Date: October 31, 2025

Welcome to Looks! By accessing or using our website, you agree to comply with and be bound by the following Terms of Service ("Terms"). These Terms apply to all visitors, users, and others who access or use our service ("Users"). If you do not agree with these Terms, please refrain from using our website.

By using our website, you confirm that you are over the age of 18 or have the consent of a parent or guardian to use our services. You agree to use our website in accordance with applicable laws and regulations. Any unauthorized use of the website may result in the suspension or termination of your account.

We strive to provide accurate and up-to-date product information on our website. However, we cannot guarantee that all descriptions, prices, or other content are error-free. Prices and availability of products are subject to change without notice. If a product is mistakenly listed at an incorrect price or is no longer available, we reserve the right to cancel or modify your order before it is shipped.

When you place an order with us, you agree to provide accurate, current, and complete information for the processing of your order. You are responsible for ensuring that your payment details are correct and up to date. We accept various forms of payment, including credit and debit cards, and other payment options provided on the website. We reserve the right to refuse or cancel any order at any time for reasons including but not limited to product availability, errors in pricing, or suspicion of fraudulent activity.

We process and ship orders as quickly as possible, but shipping times may vary depending on the delivery method and your location. You will be notified of the estimated delivery date at the time of purchase. Once your order is shipped, we are not responsible for delays caused by the carrier or issues arising due to incorrect shipping information provided. You will be responsible for all shipping fees, taxes, and customs charges, if applicable.

We offer a comprehensive return and refund policy to ensure your satisfaction. If you are not completely happy with your purchase, please refer to our Return and Refund Policy for detailed instructions. Returns are accepted within 30 days from the date of purchase, and items must be unused, undamaged, and in their original packaging to be eligible for a return. Some items may not be eligible for returns, such as personalized or sale products. If you receive a damaged or defective item, please notify us immediately, and we will arrange for a replacement or a full refund.

We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy to understand how we collect, use, and safeguard your data. We employ various security measures to protect your information, including encryption during transactions.

All content on the website, including text, graphics, logos, images, videos, and software, is the property of Looks or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the website without prior written consent.

Our website may contain links to third-party websites or services that are not controlled by us. We are not responsible for the content, privacy policies, or practices of these third-party sites. You acknowledge and agree that we are not liable for any loss or damage caused by your use of these external sites or services.

To the fullest extent permitted by law, Looks and its affiliates will not be held liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our products or services. This includes, but is not limited to, loss of data, profits, or goodwill, even if we have been advised of the possibility of such damages.

You agree to indemnify and hold Looks, its affiliates, employees, and agents harmless from any claims, damages, losses, or expenses (including legal fees) arising out of your use of the website, violation of these Terms, or infringement of any third-party rights.

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page with an updated effective date. By continuing to use the website after changes have been made, you accept the revised Terms.

These Terms shall be governed by and construed in accordance with the laws of Canada, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Canada.

If you have any questions or concerns regarding these Terms of Service, please reach out to us via email at looksltd2025@gmail.com or by phone at 437-878-3023 during our business hours of 11:00 AM to 9:00 PM.